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Technical Support Engineer m/f/d (N0304)

We are looking for a team player with a thirst for knowledge!

LANCOM Systems is more than just an employer: With us you will find plenty of scope - for your ideas, your knowledge and your imaginations. We are the leading European manufacturer of innovative network solutions for companies, authorities and institutions. And we know: Smart, groundbreaking solutions can only be created in an inspiring partnership. That's why we offer you exciting, varied tasks and plenty of scope for your personal development.
We are offering an exciting position of Technical Support Engineer as part of our services team, working with Partners in a B2B environment on high technical level.

Your job...

  • … taking a customer centric view, strive to deliver highest customer satisfaction in interacting with high-value LANCOM partners
  • ... use your extensive knowledge (Switching, WLAN, VPN, Firewall, cloud-based management) to support customers remotely, via various communication channels
  • … take part in product improvement and be included in its implementation
  • … identify complex errors and solve complex incidents using your knowledge and experience, deliver in-depth feedback to customers
  • … identify potential commercial opportunities during the support process

You are...

  • ... native language German speaker or C1 equivalent-level, fluent in Englisch, orally and written communication (additionally French is an advantage)
  • … educated in computer science subject (Bachelor or similar) with network computing background, or similar field and experience
  • … well-versed in OSI model and basics of TCP/IP, VPN, WLAN and switching
  • … experienced with practical application of your knowledge in the technical areas of routing, switching, VLAN, VPN and Linux firewall, with a proven track record
  • … mindful of your strengths and open about weaknesses, you are willing to bring your best to work each day to constantly develop and improve yourself
  • … natural team player and problem solver, thirsty for new knowledge which you like to share with customers and the team

We offer...

  • … a 6-month programme to build your skills across our portfolio and get you ready for your work with the customers 
  • … a flexible work environment with home office
  • … the chance to further enhance your knowledge and gain experience on a wide range of network projects and customer requirements
  • … a place where your opinion matters and the opportunity to participate in shaping how we work together to deliver the best for our customers
  • … an attractive salary and bonus system as well as extensive social benefits
  • … multiple personal education opportunities, modern technical equipment, various sports offers, different company events, job bike, family contributions, etc. …

Further information:

Start: immediately
Place of work: Remote, Würselen (near Aachen), Karlsruhe or Hamburg
Apply now or get in touch for further information!