LANCOM Systems GmbH (hereinafter: LANCOM) optionally grants a free manufacturer's limited warranty on LANCOM hardware products purchased on or after January 01, 2022. This supplements their statutory warranty rights and is subject to the following conditions:
a) The limited warranty applies only to defects in the materials or in the manufacturing of LANCOM hardware products.
b) The limited warranty applies only for the first commercial user after purchase from the reseller (lancom-systems.com/how-to-buy).
c) The rights under the limited warranty cannot be assigned.
d) The warranty services are only fulfilled if the claim is made in accordance with the terms of this limited warranty, and the conditions for returning the warranty products are met.
a) LANCOM offers additional charged warranty services, which are listed on the LANCOM website at lancom-systems.com/warranty-options.
a) The limited warranty is provided in the form that defective parts or products, at the discretion of LANCOM, are replaced or repaired free of charge by a functionally equivalent or higher quality part, which may also be a reconditioned used part. (Return & Replace)
b) As an alternative to the services specified in a), LANCOM reserves the right to exchange the entire device for an equivalent replacement device with a comparable or greater range of functions in the place of the defective device. The replacement may also be a refurbished device or a credit note.
c) In any case, LANCOM alone shall decide at its own discretion on the remedy of the defect.
d) The costs for materials and labor at the service workshop will be borne by LANCOM, however not the costs for shipping from the purchaser to the service workshop and/or to LANCOM.
e) Replaced parts or devices become the property of LANCOM. The new parts or devices or replacement parts/replacement devices shall become the property of the purchaser.
f) LANCOM is entitled, but not obliged, to carry out technical changes (e.g. firmware updates) in order to adapt the device to the current state of the art without prior notice. In the event that LANCOM makes use of this option, the purchaser bears no additional costs.
a) The length of the guarantee depends on the type of device and the warranty period that was valid at the time of purchase. The warranty period can be viewed in the product description accessible on the Internet at www.lancom-systems.com.
b) The warranty period begins with the day of delivery of the device by the LANCOM partner.
c) Warranty work performed by LANCOM causes neither an extension of the warranty period nor does it start a new warranty period afresh.
d) The warranty period for the repaired or replaced parts or devices ends with the warranty period for the original device.
e) Devices with a Limited Lifetime Warranty (LLW) have a warranty period up to end-of-life or 10 years, whichever occurs first. The end-of-life date is communicated by LANCOM via the website (lancom-systems.com/lifecycle).
a) The limited warranty is valid within the European Union.
b) Defects that occur in LANCOM hardware products outside the territorial scope of the limited warranty are not covered by the limited warranty.
c) The limited warranty expires as soon as the LANCOM hardware product is shipped outside the borders of the European Union.
d) A warranty claim can in any case only be made by stating a return address located in the European Union.
a) Excluded parts
b) Excluded damages
The limited warranty does not apply if the fault is due to overvoltage damage, water damage or mechanical damage to the device.
c) Other exclusion factors
(a) if the sticker (if present, depending on the product type) with the serial number has been removed from the device, has been altered or made illegible;
(b) if the warranty claim was not reported in accordance with clause 7.a) or transport damages were not reported in accordance with clause 7.c);
(c) for transport damage incurred during transport to LANCOM through no fault of LANCOM;
(d) for transport damage caused during transport from the LANCOM partner to the purchaser;
(e) for other accidental damage;
(f) if the device was damaged or destroyed through the influence of force majeure or through environmental impacts (moisture, weather, lightning, electric shock, dust, etc.);
(g) if the device was stored or operated under conditions outside of the technical specifications;
(h) if the damage arose through improper handling – in particular through non-compliance with the system description and the operating instructions;
(i) if the device was opened, repaired or modified by persons not authorized by LANCOM for this purpose;
(j) if the cause of the reported malfunction of the device arose from faulty hardware or software from other manufacturers or by faulty installation or operation;
(k) for damage resulting from normal wear and tear. Notice: For devices with a LLW, this exclusion does not apply to fans and power supply units; these parts are covered for the warranty period;
(l) if the device was pre-owned or not purchased through a LANCOM partner;
(m) if the device was purchased by a system manufacturer as a component integrated into a system.
d) Reimbursement of expenses
a) Reporting obligations
b) Transport obligations
c) Obligations when receiving a LANCOM hardware product after claiming the warranty service
a) The purchaser shall be responsible for regularly securing the software and/or data installed or saved by them on the device, and the configuration of the device in particular, if possible for the last time immediately prior to shipping to LANCOM and, if applicable, to remove it from the LANCOM Management Cloud.
b) LANCOM is authorized to delete the configuration of the device sent in by the purchaser and/or to return this device or a replacement device with another version of the firmware.
c) LANCOM accepts no liability for damage resulting from data loss as a result of a device replacement, the use of a different version of the firmware or other services under warranty. The purchaser has no claim to the restoration of his hardware or software configuration.
a) Up to the last day of the guarantee period, claims under the limited warranty are asserted by means of a report in accordance with 7.a) (1) to LANCOM.
b) After expiry of the warranty period, the assertion of the claim under the limited warranty is irrevocably excluded and forfeited.
c) Claims arising from the limited warranty are also excluded if, despite the notification of warranty claims within the warranty period, the notified device is not received by LANCOM within 14 days of the end of the warranty period.
d) The previous paragraph c) does not apply if the delayed receipt was caused by LANCOM.
The purchaser’s national statutory warranty rights vis-à-vis the seller shall not be affected by this limited warranty. This warranty is supplementary.
a) Within the scope of this warranty, LANCOM shall not be liable for loss of profit, other financial losses, e.g. due to exchange, downtimes, travel expenses, expenses for rental equipment, indirect damages, consequential damages, or similar.
b) Other legal claims for damages of the purchaser upon exercising or in connection with the provision of the warranty service from LANCOM shall only apply in the event of personal injury under product liability law or in cases of intent or gross negligence.
LANCOM shall not be liable for damages resulting from circumstances of force majeure (e.g. fire, flood, earthquake, strike, terror, war, social unrest, etc.) that hinder, impede or delay the performance of the warranty.
a) Place of jurisdiction is Aachen.
b) German law shall apply, excluding the conflict of laws rules (private international law) and the CISG.
valid from 01 january 2022