Repair processing
With your LANCOM network products, you not only enjoy the benefits of our many years of experience in data communication, but also our excellent service.
With replacement service
LANCOM offers a free replacement service for many products, which you can use to replace or repair your defective device or defective device parts. Depending on the device type, you can take advantage of this service for three, five, or up to ten years beyond the statutory warranty period of two years (free warranty extension from LANCOM). Please note that the warranty period for accessories, such as SFP modules, is not extended. The duration of the replacement service for your device can be found in the corresponding product data sheet
You have booked an advance replacement?
For defective devices with
please contact us at +49 (0) 2405 499 36 - 210.
The LANCOM service hotline is available Mondays to Fridays from 9 am to 5 pm CET (except local holidays Würselen, Germany). Please have the serial number of your device as well as the license number of your option or service pack ready.
Repair request without advance replacement via RMA form
In the event of a hardware defect for an entitled device, please use the RMA form to request a replacement service for your device. You can check the status of your device here. If your entitlement has expired, please submit the repair request via our service partner.
If you would like to request a repair or replacement for defective LANCOM accessories or AirLancer products, please contact the LANCOM Service Team by e-mail at services@lancom.de. Please include the serial number(s) of the devices, a description of the fault, and the proof of purchase.
At the following days we are not able to execute any shipments:
Fixed German holidays: 01.01. New Year, 01.05. Labor Day, 03.10. German Unification Day, 01.11. All Hallows‘ Day, 24.12. Christmas Eve, 25.12. Christmas Day, 26.12. Day after Christmas, 31.12. New Years Eve
Variable German holidays: Carnival Monday, Good Friday, Easter Monday, Ascension Day, Whit Monday, Corpus Christi
Without replacement service
If your device is not entitled to the LANCOM replacement service and no LANcare product with advance replacement has been registered, the easiest way to handle your repair request is via our service partner GRÜN aixtema GmbH. The procedure is described in this Knowledge Base article.
Option transfer
For any repairing case, any service and software options that are registered for the affected device will, upon request, be transferred free of charge to the replacement device shipped by the service provider under the terms of the RMA.
If service and software options should be transferred to another device (e.g. device swap), the transfer of the options is subject to a charge.
Requirements
- he device equipped with the options that are to be transferred must be entitled to the LANCOM replacement service or
- The option(s) to be transferred were registered at most three years before the request date.
Processing
- Option transfers that are subject to charge should be requested in writing. Please use our order form.
- LANCOM Systems creates an RMA for you to send the original device to our service provider, GRÜN AIXTEMA GmbH.
- Once we receive the device, we will perform the option(s) transfer and you will receive activation codes for the new device.