LANCOM Systems GmbH (hereinafter: LANCOM) grants end customers and resellers within the framework of the Partner Program the following support services for LANCOM products as of December 01, 2017.
a) LANCOM support includes the following services in the German and English languages:
b) The support services are provided via the web portal www.lancom-systems.com/support by telephone and by e-mail.
c) The response time and processing time depends on the request volume, the number of available service technicians, and the partner status of the requestor.
d) There is no entitlement to the actual solution of the notified problem.
e) LANCOM reserves the right to charge for support services if an error was caused solely by the customer or their network.
a) The primary contact person is the responsible specialist reseller or the source of supply.
b) LANCOM additionally provides online end-customer support in German and English. However, requests from reseller partners are prioritized and therefore no response time can be guaranteed.
c) The support services are provided via the web portal www.lancom-systems.com/support.
d) There is no entitlement to the actual solution of the notified problem.
a) LANCOM additionally offers the following fee-based support services in German and English:
b) These products can be viewed on the website www.lancom-systems.com/support-products. A quotation for the support services mentioned here can be requested from services@lancom.de.
a) Within the scope of this support service, LANCOM shall not be liable for loss of profit, other financial losses, e.g. due to downtimes, travel expenses, expenses for rental equipment, indirect damages, consequential damages or similar.
All support services mentioned here are provided exclusively in accordance with the General Terms and Conditions of LANCOM Systems GmbH, unless otherwise contractually agreed.
valid from 01 December 2017